HELPDESK (Code: HD)

As Indonesia’a largest gas pipeline operating company, W E are currently seeking for intelligent, highly motivated and good interpersonal skill individual who is ready to take new challenge for the position of :

Position : HELPDESK (Code: HD)

[Scope of work]

Provide 1st line ICT technical support to all TGI staff, through: direct clarification, phone extension, Helpdesk application (service desk application through web access), e-mail etc
Acted as bridge / front liner to communicate between users & MIS officers / Managers
Log all reported ICT problems & issues from users.
Prepare weekly helpdesk report and consolidate validated reports at month end
Deliver monthly report to MIS Manager (report of user complains, MIS activities ...etc ) , refer to BSC (Balance Score Card) report
Monitor progress & keep Track of all open issues and update appropriate personal accordingly
Assist users to get corporate ICT service
Willing to go to TGI regional offices / stations located at Province Jambi , RIAU , South Sumatera to assist MIS officers / Manager when required.
Assist office-mates / colleagues in MIS and always strive for harmony in MIS teamwork and uphold team values
Assist MIS officers as and when required
Ensure users are satisfied with the ICT services given to them
Perform general office administrative work including filling, prepare correspondence, arrange meeting. etc
Assist MIS manager with administrative task
Control of HO ICT peripherals, responsible for inventory record and reported the data quarterly to MIS Manager.
Ensure that ICT devices & peripheral is clean , tidy , stored at proper place

[Qualification]

Diploma degree on Information Management or equivalent with min GPA 2.75.
1-2 year experience but fresh graduates are encourage to apply.
Fluent in spoken and written English.
Energetic, creative, self-motivated and result-oriented.

Send your application along with CV (state your GPA) and scanned photograph to hrd@tgi.co.id

(Please write only the position code (HD) on the subject)

Application closed on July 8, 2007. Please note only qualified candidates will be notified further.